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Customer Service Representative - Client Support
$36,400 - $36,400/Yr
Equifax - Saint Louis, MO
posted 2 months ago
Full-time - Entry Level
Saint Louis, MO
Credit Intermediation and Related Activities
About the position
Equifax is seeking Customer Service Representatives to provide exceptional support at our Ball Dr. service center. This role involves responding to inquiries about Equifax Workforce Solutions services and automated systems via phone and email, ensuring a high level of customer satisfaction while adhering to security protocols.
Responsibilities
- Establish rapport with callers and gain their confidence.
- Deliver excellent customer service and strive to exceed customer expectations.
- Collaborate with internal business areas and service center teams for technical matters and client issue resolution.
- Document details of client interactions in the system while on the phone.
- Follow security processes and procedures when handling calls.
Requirements
- High School diploma or GED.
- Minimum of 6 months experience in a customer-facing role capturing details while engaging with customers or callers.
- Minimum of 6 months experience with email and navigating common desktop software.
Benefits
- Health insurance
- Paid time off
- 401(k) matching
