Customer Service Representative - Commerce, CA

About the position

The position at Optum involves providing customer service support in a high-volume setting, where the employee will assist customers by making outbound calls and answering inbound inquiries. The role requires developing knowledge of various products and benefits to effectively address customer needs, contributing to improved health outcomes and advancing health equity. This full-time role requires flexibility in working hours and may involve occasional overtime.

Responsibilities

• Make 80-100 outbound phone calls per day to identify customer assistance needs.
• Answer 15-20 inbound calls per day, varying based on demand.
• Research complex issues across multiple databases and collaborate with support resources to resolve customer issues.
• Document required information in computer systems accurately and efficiently.

Requirements

• High school diploma/GED or equivalent years of experience.
• Must be 18 years of age or older.
• Experience with computer and Windows PC applications, including the ability to navigate and learn new systems.
• 6+ months experience using Microsoft Excel (sort and filter data).
• 6+ months customer service experience using phones and computers as primary tools.
• Ability to work onsite at 5701 Eastern Ave, Commerce, CA.
• Reliable transportation to commute to the office.
• Ability to work normal business hours of 8:00 am - 5:00 pm PST, with potential for occasional overtime or weekends.

Nice-to-haves

• Prior health care experience, ideally with the Senior population.
• Bilingual fluency in English/Cantonese, Mandarin, Vietnamese, or Spanish.
• Experience in sales.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase plan.
• 401k contribution.