Taskus - San Antonio, TX
posted about 2 months ago
As a Customer Service Representative - Content Moderator at TaskUs, you will be the first point of contact for our customers, owning and resolving their issues from start to finish. This role is crucial as it requires a unique blend of empathy, technical knowledge, and communication skills to ensure that our customers receive the best possible support. You will be responsible for guiding customers through troubleshooting software and device issues, delivering fast and customized solutions via phone, chat, and email. Your ability to create support tickets and provide quick resolutions will be key to delivering an incredible customer experience. In this position, you will assist our community by resolving inquiries empathetically, accurately, and in a timely manner. You will need to remain knowledgeable about our products and community standards, making well-balanced decisions that advocate for our community. Strong interpersonal skills, both verbal and written, are essential, as is a strong bias towards doing what is right for our community in support of our mission. You will be expected to display impeccable communication and writing skills, along with a general curiosity about how and why things work the way they do. Your role will also involve quickly learning and articulating technical concepts, empathizing with users, and conveying confidence through written interactions. Familiarity with chat and email etiquette, along with a fine-tuned attention to detail, will be necessary. Additionally, you will need to demonstrate proficiency in using the Microsoft Office suite, particularly with moderate-level expertise in Excel. With at least one year of customer service experience, you will be well-prepared to thrive in this dynamic environment. This position requires you to work on-site at our New Braunfels location, where you will be part of a collective of highly capable individuals dedicated to deploying technology and data to serve our purpose effectively.