Customer Service Representative - Content Moderator

Full-time - Entry Level

New Braunfels, TX

10,001+ employees

Administrative and Support Services

About the position

As a Content Moderation Rater, you will work with and guide customers (via phone, chat, and/or email) as you troubleshoot software and/or device issues and deliver fast customized solutions. You will work with customers to solve problems and create support tickets to provide the fastest and easiest resolution while delivering an incredible experience.

Responsibilities

• Assist our community and help resolve inquiries empathetically, accurately, and on time
• Become and remain knowledgeable about products and community standards
• Make well-balanced decisions and personally driven to be an effective advocate for our community
• Strong interpersonal skills, verbal, and written communication skills, and most importantly empathy
• Display a strong bias to doing what's right for our community in support of our mission

Requirements

• Impeccable communication, and writing skills
• General curiosity about how and why things work the way they do
• Ability to quickly learn and articulate technical concepts
• Ability to empathize with users and convey confidence through written interactions
• Well-versed in chat, and email etiquette, with a fine-tuned attention to detail
• Demonstrated skill using the Microsoft Office suite, with moderate-level expertise in Excel required
• High affinity and cultural awareness
• Adaptable to change
• High level of English proficiency (reading, writing, spelling, speaking)
• 1+ years of call center experience or equivalent
• Must work On-Site at New Braunfels Location

Benefits

• Outstanding Medical, Dental, Vision and Prescription plans
• 401k Match
• Pet Insurance
• In-house Wellness Coaches
• Hundreds of Discounts with the Brands you Love and Use