Customer Service Representative- Covington, LA

1St Franklin Financial - Covington, LA

Full-time

Covington, LA

251-500 employees

Credit Intermediation and Related Activities

About the position

Join the 1st Franklin team as a Customer Service Representative, where you will leverage your interpersonal skills and business knowledge to meet customer needs. This role involves working closely with the Branch Manager and staff to build relationships and identify customer requirements, ensuring an exceptional customer experience through professionalism and effective communication.

Responsibilities

• Identifies and responds to customer needs in a timely and efficient manner
• Builds internal and external relationships
• Ensures customer confidentiality and private information is maintained
• Interviews customers and processes applications, making recommendations for product and services approval
• Processes payments, verifies cash, endorsements, issues receipts, ACH, etc.
• Prepares and presents assigned daily marketing offers
• Responsible for assigned collection of customer accounts
• Compiles and maintains records of all daily assigned tasks

Requirements

• High School Diploma or equivalent
• Ability to meet current Licensing requirements of various States and Federal regulators
• Demonstrate the ability to analyze relevant information and apply individual judgment
• Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
• Ability to maintain confidential business and personal information
• Action and result focused
• Strong communication skills (verbal / written / interpersonal)
• Proficient with MS Office Suite products
• Must possess a valid driver's license and the ability to operate an automobile

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid holidays
• Paid time off
• Vision insurance