Customer Service Representative (CSR 1)

$24,960 - $29,120/Yr

Kinsmith Finance - Marietta, GA

Full-time - Entry Level

Marietta, GA

About the position

The Customer Service Representative (CSR 1) plays a crucial role in managing customer relationships to achieve monthly performance goals. This position emphasizes superior customer service, relationship building, and effective communication to ensure customer satisfaction and operational success.

Responsibilities

• Manage customer relationships to meet monthly office performance goals.
• Provide superior customer service and build strong relationships with customers.
• Contact customers to develop solutions and address their needs.
• Accurately maintain customer records and documentation.
• Process loan applications, customer payments, and loan closings.
• Engage in marketing and solicitation efforts to attract new customers.
• Support the office manager and other staff in reaching performance goals.

Requirements

• Strong communication skills.
• Excellent organizational skills.
• Problem-solving abilities.
• Prior experience in finance, retail, or sales.
• Ability to work beyond standard weekday hours if necessary.
• Basic computer proficiency.
• High school diploma or equivalent.
• Valid driver's license and reliable personal transportation.

Benefits

• Monthly bonus incentives up to $1300 based on office performance.