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Customer Service Representative (CSR)
First Leap - Georgetown, TX
posted 2 months ago
About the position
The Customer Service Representative (CSR) position at First Leap in Georgetown, TX, focuses on providing high-quality support to clients seeking outpatient ABA, Speech, and Occupational Therapy services. The role emphasizes a goal-oriented approach to patient care, ensuring that clients are active participants in their recovery and health needs. The CSR will work in a state-of-the-art facility and may have the option to work from home, contributing to the overall mission of helping clients achieve their health goals.
Responsibilities
- Provide high-quality customer service to clients and their families.
- Assist clients in understanding the services offered and the treatment process.
- Handle inquiries and resolve issues related to therapy services.
- Maintain accurate records of client interactions and service requests.
- Collaborate with therapists to ensure a seamless experience for clients.
Requirements
- Strong communication skills, both verbal and written.
- Experience in customer service or a related field.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Familiarity with healthcare services is a plus.
Nice-to-haves
- Experience in the healthcare industry.
- Knowledge of ABA, Speech, and Occupational Therapy services.
Benefits
- Work from home option available.
- Opportunities for continuing education and professional development.
