Customer Service Representative (CSR)

$37,440 - $43,680/Yr

MS International, Inc. - Schertz, TX

Full-time - Entry Level

Schertz, TX

11-50 employees

About the position

The Customer Service Representative (CSR) at MS International, Inc. is responsible for providing exceptional customer service by assisting customers with product selection and handling transactions efficiently. This role involves direct interaction with customers, managing sales calls, and ensuring customer satisfaction through effective communication and follow-up. The CSR will also support sales representatives and maintain knowledge of company products and services.

Responsibilities

• Ensure effective and efficient handling of customer transactions.
• Accurately record and maintain customer contact information and details.
• Build and maintain strong customer relationships on behalf of the company.
• Handle inbound sales calls and initiate outbound sales calls as necessary.
• Consistently follow up on commitments made to customers in a timely manner.
• Monitor stock levels to facilitate effective handling of customer orders.
• Assist customers in determining their order requirements and needed services.
• Appropriately identify and escalate any customer issues as they arise.
• Provide price quotes, credit terms, and process sales orders accurately.
• Process sales transactions and handle payments accurately and efficiently.
• Coordinate trucking and delivery of materials to customers based on delivery schedules.
• Create shipping orders and packing lists as needed.
• Address any customer issues that may arise during the delivery process.
• Provide support to the Sales Representatives as needed.
• Demonstrate a customer-focused approach, effective collaboration, and clear communication within the team.
• Maintain up-to-date knowledge of company products and services.
• Perform any additional duties as required or requested.

Requirements

• High School Education Required.
• Some college work completed preferred.
• Minimum 2 years' customer service experience.
• Clear communication with the ability to use positive language.
• Attentiveness and proven ability to handle multiple tasks at once.
• Goal oriented focus with good mathematical skills; ability to do calculations quickly.
• Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.
• Intermediate skills in MS Outlook, Word and Excel.
• Bilingual in Spanish preferred.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance