Customer Service Representative (CSR)

The Record Eagle - Traverse City, MI

Full-time - Entry Level

Traverse City, MI

About the position

The Customer Service Representative (CSR) role at Record Eagle involves joining the circulation team to provide exceptional service to readers. The position focuses on addressing customer inquiries regarding subscriptions and account information, ensuring a positive experience for all callers. The CSR will play a vital role in maintaining the company's long-standing tradition of customer care in the Grand Traverse Region.

Responsibilities

• Answer customer inquiries regarding subscriptions and account information.
• Assist customers with payment processing and activations.
• Reach out to readers to provide information and support.
• Maintain a positive and friendly demeanor while interacting with customers.
• Utilize computer and database systems to manage customer information.

Requirements

• Experience working with computers or database systems.
• Strong organizational skills.
• Excellent communication skills with a friendly disposition.

Nice-to-haves

• Previous experience in customer service or a related field.

Benefits

• Competitive compensation plan.
• 401(k) retirement savings plan.