Customer Service Representative - CT

$39,021 - $58,365/Yr

Daltile Corp - Denver, CO

Full-time - Entry Level

Denver, CO

Wholesale Trade Agents and Brokers

About the position

The Customer Service Representative at Dal-Tile Corporation plays a crucial role in ensuring effective communication and support between the company and its customers. This position involves managing customer inquiries, processing sales orders, and providing high-quality service in a fast-paced call center environment. The representative will be responsible for handling a high volume of inbound calls and coordinating with various internal teams to resolve customer issues efficiently.

Responsibilities

• Provide customer account management including order entry, inquiries, product information, and order status.
• Handle a high volume of inbound calls using Automated Call Distribution (ACD).
• Process sales orders and resolve customer product or service issues.
• Key in orders, process faxes, and prepare reports as needed.
• Interface with internal teams and SSCs to address customer inquiries and order issues from entry to delivery.
• Participate in special projects and perform additional duties as required.

Requirements

• High School Diploma or GED equivalency required.
• 3+ years of call center or customer service experience.
• Focus on customer account management preferred.
• Excellent oral and written communication skills.
• Good voice quality that is conversational and professional.
• Ability to interpret and follow oral and written instructions, policies, and guidelines.
• Strong organizational and problem-solving skills.
• Strong interpersonal relationship-building skills.
• Moderate level of computer skills in Word and Excel.
• Detail-oriented with the ability to multi-task and manage priorities effectively.
• Ability to work in a fast-paced environment.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Tuition reimbursement