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Great American Insurance Group (DBA) - Bellevue, WA
posted 4 days ago
About the position
Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. The Specialty Equipment Services division is looking for a Bilingual French Customer Service Representative/Customer Service Specialist to join their team. The position will work from our Bellevue, WA office Monday through Friday and is eligible for a Hybrid work schedule after our initial training period.
Responsibilities
- Receive inbound phone calls from customers, answer their questions, and help solve problems.
- Make outbound phone calls to insurance agents and brokers to confirm information.
- Respond to correspondence and information requests by e-mail.
- Perform data entry of information into our insurance-tracking database.
- Gain product knowledge so you can talk about product features.
- Perform other duties as assigned.
Requirements
- High School Diploma or equivalent
- Good typing skills: 40+ words per minute
- Must speak, read, and write English and French fluently
- Generally, 4 to 6 years of related experience.
Nice-to-haves
- Insurance licensure and/or certifications may be required.
Benefits
- Medical, dental, and vision plans starting on day one
- PTO
- Paid holidays
- Commuter benefits
- Employee stock purchase plan
- Education reimbursement
- Paid parental leave/adoption assistance
- 401(k) plan with company match
