Customer Service Representative (DH/JD)

$45,000 - $50,000/Yr

Accurate Personnel - Wheeling, IL

Full-time - Entry Level

Wheeling, IL

Administrative and Support Services

About the position

The Customer Service Representative role at a stable manufacturing company in Wheeling, IL, focuses on developing and nurturing customer relationships while promoting the company's products and services. This position serves as the front-line ambassador for the company, ensuring high standards of customer support through effective communication and problem resolution.

Responsibilities

• Learn and understand the company's full product line and how they are sold and marketed.
• Handle inbound and outbound calls to/from retailers, OEMs, distributor partners, and the general public.
• Consistently meet daily customer contact goals, communicating both over the phone and via email.
• Navigate Salesforce.com to look up customer information and complete or update account profiles.
• Communicate accurate product and sample information including specifications, inventory levels, availability, and pricing.
• Maintain a dedication to customer satisfaction by owning customer issues and seeing them through to resolution.
• Process marketing sample orders quickly and accurately.
• Support Marketing and Sales efforts through targeted calling campaigns for special promotions as needed.
• Assist Regional Sales team by placing orders, qualifying customers, pulling reports, and supporting pre-sale opportunities as needed.

Requirements

• Associate's Degree or equivalent experience
• 2-5 years of experience in B2B customer service or sales support role
• Experience within an inbound and outbound call setting
• Excellent communication skills, both verbally and written
• High level of dependability and professionalism
• Energetic, goal-oriented self-starter
• Salesforce.com or JD Edwards experience a plus

Benefits

• Health insurance
• Paid time off
• 401(k)
• Flexible spending account