Customer Service Representative / Dispatcher

$41,000 - $42,600/Yr

Bosch - Laredo, TX

Full-time - Entry Level

Laredo, TX

5,001-10,000 employees

Fabricated Metal Product Manufacturing

About the position

The Customer Service Representative / Dispatcher at Bosch is responsible for developing and maintaining excellent customer relationships, both internally and externally. This role requires strong customer service skills, flexibility in a fast-paced environment, and the ability to communicate effectively through various channels. The representative will support customer delivery processes, manage inquiries, and perform office duties while ensuring customer satisfaction and adherence to company policies.

Responsibilities

• Develop and maintain excellent customer relationships with internal and external customers.
• Communicate effectively via telephone and email to respond to customer inquiries in a timely manner.
• Support the launch of customer delivery creation at the warehouse.
• Create daily customer order picks and manage entry-level material planning.
• Schedule transportation for daily and expedited services using customer and freight forwarding websites.
• Perform office duties including filing, faxing, and scanning.
• Maintain records retention procedures as per Central Directives.
• Utilize problem-solving techniques such as the 5 Why's or 8D formats for escalations.
• Act as a team player and back up colleagues as needed.

Requirements

• 3 - 5 years of experience in a warehouse environment required.
• Excellent computer skills and familiarity with MS Office and SAP ERP software packages.
• Strong verbal and written communication skills with professional telephone etiquette.
• Ability to handle stressful situations efficiently and professionally.
• Team-oriented mindset to satisfy sales goals and ensure 100% customer satisfaction.
• Ability to work with minimal or no supervision.

Nice-to-haves

• Bilingual: English / Spanish
• Associate's Degree in Business or related discipline preferred.

Benefits

• Equal opportunity employer
• Compliance with all applicable laws for equal employment opportunities
• Commitment to diversity and inclusion in the workplace