Customer Service Representative/Dispatcher

Wulf Brothers - Sturgeon Bay, WI

Full-time

Sturgeon Bay, WI

Specialty Trade Contractors

About the position

Wulf Brothers Inc. is seeking a Customer Service Representative/Dispatcher to join their team in Sturgeon Bay, WI. This full-time position focuses on delivering exceptional customer service in a fast-paced environment, requiring strong communication and problem-solving skills. The role involves responding to customer inquiries, resolving complaints, and maintaining customer records, all while fostering a positive customer experience.

Responsibilities

• Respond to customer inquiries in a timely and professional manner.
• Provide accurate information about products and services.
• Resolve customer complaints in a timely and effective manner.
• Maintain customer records and update customer information as needed.
• Follow up with customers to ensure satisfaction.
• Maintain a positive attitude when interacting with customers.
• Handle customer inquiries in a polite and courteous manner.

Requirements

• Dispatching experience in a fast-paced environment.
• Great customer service skills.
• Strong problem-solving abilities.
• Excellent communication skills.
• Ability to think on their feet.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Paid training
• Vision insurance