Customer Service Representative - Dublin

Penn Community Bank - Dublin, PA

Full-time

Dublin, PA

Credit Intermediation and Related Activities

About the position

The Customer Service Representative at Penn Community Bank is responsible for promoting a positive image of the bank by effectively serving customers through various transactions and providing excellent customer service. This role involves processing transactions, assisting with account maintenance, and recommending bank products to meet customer needs.

Responsibilities

• Process customer transactions accurately and efficiently, ensuring all required forms are completed properly.
• Perform customer requested account maintenance including address changes, ID updating, card ordering and check ordering.
• Assist customers with complex customer service issues and questions, coordinating with all areas of the organization to provide timely resolution to all customer requests.
• Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending.
• Open personal and business accounts using a Bank computer system and other related third party systems.
• Adhere to all Bank policies and procedures when opening accounts.
• Participate in new customer relationship onboarding calls and prescribed network wide outbound call campaigns.
• Organize work to facilitate a timely and accurate balancing of transactions at the end of the day while maintaining appropriate cash levels.
• Provide outstanding customer service while exhibiting a professional demeanor at all times.
• Utilize the customer relationship management system to document customer conversations and send referrals to other departments.
• Perform related duties as required.

Requirements

• High School diploma or equivalent required.
• Knowledge of Bank products and services.
• Excellent customer service and communication skills.
• Ability to interact well with Team Members and customers.
• Strong attention to detail and accuracy.
• Basic computer skills.
• Ability to multi-task and remain organized.

Nice-to-haves

• Previous banking experience preferred.

Benefits

• Opportunities for advancement.