Customer Service Representative First Shift

Planet Fitness - Gahanna, OH

Full-time - Entry Level

Gahanna, OH

Amusement, Gambling, and Recreation Industries

About the position

The Customer Service Representative at Planet Fitness is responsible for providing exceptional customer service to members, prospective members, and guests. This full-time position requires working one weekend day and involves various front desk activities, ensuring a welcoming environment, and maintaining the cleanliness and safety of the club.

Responsibilities

• Greet members, prospective members, and guests by providing exceptional customer service.
• Handle all front desk related activities, including answering phones and assisting callers with questions.
• Check ID and member barcodes into the system.
• Sign up new members and take prospective members on tours of the club.
• Facilitate updates to member accounts and respond to member questions and concerns.
• Assist in maintaining the neatness and cleanliness of the club.
• Monitor safety and cleanliness in the club.
• Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment, and gym floor.
• Stock locker rooms with proper supplies and paper products.
• Report any broken or missing amenities or equipment to the Club Manager.
• Follow the 'Lost and Found Policy' and turn in lost member property immediately.

Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude at all times.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact positively and professionally with members and co-workers.
• Strong listening skills with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent preferred.
• Must be 18 years of age or older.