Customer Service Representative - Florence Airport

Enterprise Mobility • Florence, SC

387d • $37,856 - $37,856

About The Position

The Customer Service Representative (CXR) at Enterprise Mobility plays a crucial role in providing exceptional customer service at the Florence Airport. This part-time position involves facilitating the rental process, ensuring efficient transactions, and offering company-approved services to enhance the customer experience. The representative is responsible for greeting customers, answering inquiries, and assisting with vehicle rentals and returns, all while maintaining a friendly and professional demeanor.

Requirements

• Must have a minimum of 2 years prior customer service or sales experience
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must possess a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol-related conviction on driving record in the past 5 years
• Must be at least 18 years of age
• High School Diploma or G.E.D. required
• Must have availability to work on the weekends

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors
• Place outgoing calls for callback management and miscellaneous calls as assigned
• Assist in assessing the condition of rental vehicles upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and participate in company-sponsored classroom training

Benefits

• Paid time off
• Consistent full-time 40 hour per week schedule
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED