Customer Service Representative / Front Desk Administrative Assistant

$45,000 - $55,000/Yr

Common Interest Management Services - San Mateo, CA

Full-time - Entry Level

San Mateo, CA

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Customer Service Representative / Front Desk Administrative Assistant position at Common Interest Management Services is an entry-level role designed for individuals looking to start a career in Community Association Management. This role involves providing exceptional customer service and administrative support for multiple homeowners' associations, with opportunities for advancement into management training programs for high-performing employees.

Responsibilities

• Provide front desk administrative support and customer service for homeowners' associations.
• Work closely with the Community Association Manager and Senior Management staff.
• Handle telephone calls and emails, resolving inquiries professionally.
• Issue, track, and follow-up on work orders for community maintenance and repairs.
• Manage violations of community CC&Rs by issuing and tracking violations.
• Track and manage architectural applications submitted by homeowners.
• Manage building key/gate remote distributions.
• Greet clients and facilitate their requests.
• Prepare and distribute document packets for meetings.
• Maintain spreadsheets and perform data entry tasks.
• Prepare letters, newsletters, and other correspondence.
• File mail and electronic documents.

Requirements

• High school diploma or GED required.
• 2 years of customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong organization and multitasking abilities.
• Outstanding telephone presence and professional demeanor.
• Computer proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to work independently and as part of a team.

Nice-to-haves

• Past experience with an HOA management company, property management, real estate, or escrow services is a bonus.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid holidays
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance