Customer Service Representative -Front Desk Dental office

$41,600 - $52,000/Yr

Orthoworks - San Bruno, CA

Full-time - Entry Level

Onsite - San Bruno, CA

Ambulatory Health Care Services

About the position

The Customer Service Representative at OrthoWorks plays a crucial role in providing exceptional service in a front desk dental office environment. This position involves greeting patients, scheduling appointments, and managing financial transactions while ensuring a positive experience for all patients. The ideal candidate will be friendly, energetic, and capable of upselling treatment options, contributing to the practice's overall success.

Responsibilities

• Greeting, scheduling patients and answering phones.
• Creates outstanding customer experiences (phone, in-person, email).
• Achieves practice goals including upselling treatment options as necessary.
• Asks the right questions with compassion and answers objections effectively.
• Converts new patients to starts by answering questions and objections effectively.
• Increases referrals and positive reviews.
• Explains orthodontic treatment options to patients (traditionally called Treatment Coordination).
• Introduces promotions and opportunities to patients.
• Explains financial options and prepares treatment contracts.
• Manages financial transactions.
• Verifies insurance eligibility.

Requirements

• Friendly with great communication and multi-tasking skills.
• Sales experience or a strong interest in sales.

Benefits

• 401(k)
• Health insurance
• Paid time off