About the position
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Econo Glass Company. The ideal candidate will have excellent communication skills and a passion for assisting customers. This position is full-time and offers a competitive pay of $18 per hour. The role involves responding to customer inquiries via phone, email, and chat, providing information about our products and services, and processing orders, returns, and exchanges. You will also be responsible for resolving customer complaints in a professional manner and conducting outbound calling campaigns to follow up with customers. Additionally, you will perform data entry tasks accurately and efficiently, and have the opportunity to upsell products and services to increase sales. As a Customer Service Representative, you will be the first point of contact for our customers, and your ability to analyze customer needs and recommend appropriate solutions will be crucial. We value strong data entry skills with attention to detail, and while experience in sales is an advantage, it is not mandatory. Join our team and enjoy competitive pay, opportunities for career growth, and a supportive work environment. If you meet the qualifications above and are excited about providing exceptional customer service, we encourage you to apply for this position.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Provide information about products and services
- Process orders, returns, and exchanges
- Resolve customer complaints in a professional manner
- Conduct outbound calling campaigns to follow up with customers
- Perform data entry tasks accurately and efficiently
- Upsell products and services to increase sales
Requirements
- Proficiency in English is required
- Ability to analyze customer needs and recommend appropriate solutions
- Strong data entry skills with attention to detail
- Experience in sales is an advantage
Benefits
- Paid training
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- On-the-job training
- Vision insurance
- 401(k) matching
