Penske Automotive Group - Garner, NC
posted 3 days ago
Full-time
Garner, NC
Truck Transportation
About the position
The Customer Service Coordinator at Penske is responsible for managing customer interactions related to preventative maintenance requests and coordinating repairs. This full-time role focuses on optimizing workforce plans, ensuring customer satisfaction, and maintaining the operational efficiency of the service department.
Responsibilities
- Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
- Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
- Assure that all Penske Rental units are maintained and prepared for customers.
- Ensure parts are available for scheduled work.
- Hold vendors accountable for quality and adherence to schedule for outside work.
- Provide customer service, assuring customers are satisfied and will return for additional business.
- Maintain shop productivity by optimizing the work plan.
- Coordinate with district billing clerks as necessary.
- Other projects and tasks as assigned by supervisor.
Requirements
- 2 years of customer service experience required
- At least 1 year of hands-on mechanical experience required
- High School diploma or equivalent required
- Associates Degree, Technical School Degree, or Bachelors Degree preferred
- ASE certification preferred
- Prior experience with service scheduling programs and diagnostic programs preferred
Nice-to-haves
- 2 years of supervisory experience preferred
- At least 2 years of service department administration preferred
