Customer Service Representative Fueler/Washer

$92,700 - $125,300/Yr

Penske Automotive Group - La Mirada, CA

Full-time - Mid Level

La Mirada, CA

Truck Transportation

About the position

The District Service Manager (DSM) at Penske is responsible for overseeing multiple service locations, ensuring effective operations and high customer satisfaction. This role involves managing a team, implementing policies, conducting reviews, and providing technical training. The DSM plays a crucial role in resource management, compliance, and continuous improvement within the district.

Responsibilities

• Oversee the management and administration of multiple locations across the district
• Implement and manage consistent policies and procedures
• Conduct Location Reviews
• Lead through various communication channels such as in-person meetings and conference calls
• Flawless execution of company processes
• Respond to customer operational inquiries
• Technical training and development planning
• Enhance Customer Experience
• Control costs effectively
• Ensure process compliance
• Maximize warranty recovery
• Conduct fleet review, consulting, and planning
• Perform root cause analysis and proactive planning
• Maintain relationships with approved suppliers
• Mentor, coach, and lead a Maintenance Team
• Analyze data
• Other projects and tasks as assigned

Requirements

• 5 - 10 years maintenance and leadership experience preferred
• Minimum of 3 years supervisory experience
• In-depth knowledge of all vehicle components including engine, drive train, air-brakes, cooling systems, electrical systems, accessories, suspension, and tires required
• Associate/Technical degree preferred, BS/BA a plus
• Valid Driver's License required
• Proficiency with computers including Microsoft Word, Excel, Outlook and PowerPoint a plus
• Quality program certification (Six Sigma, ISO) a plus
• Truck Marketing Institute, OEM, and technical training courses a plus
• Ability to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• Ability to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies

Nice-to-haves

• Quality program certification (Six Sigma, ISO)
• Truck Marketing Institute, OEM, and technical training courses

Benefits

• Competitive salary
• Comprehensive health insurance
• 401k retirement plan
• Paid time off
• Employee discounts
• Career development opportunities