Customer Service Representative (Full-time)

Full-time - Entry Level

Mill Creek, WA

Printing and Related Support Activities

About the position

The Customer Service Representative at Arena Sports plays a crucial role in ensuring customer satisfaction and enhancing the overall experience at the facility. This position involves engaging with customers, providing information about services, and handling transactions in a friendly and efficient manner. The role is designed for individuals who enjoy working in a dynamic environment and are committed to delivering exceptional service.

Responsibilities

• Become well-versed in all Arena Sports offerings to provide outstanding customer service
• Collaborate with customers to answer questions and problem solve
• Effectively and professionally communicate with customers in person, on the phone, and by email
• Accurately process transactions, both cash and credit cards, using our Point of Sale and Scheduling platforms
• Serve food, beverages, and concessions (must obtain a Food Handlers and MAST permit)
• Help maintain a clean facility

Requirements

• MAST Permit
• 1 year of customer service experience
• Enthusiastic and reliable team player
• Detail-oriented and willing to go the extra mile for customers

Nice-to-haves

• Previous customer service experience preferred

Benefits

• Paid training
• AD&D insurance
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Gym membership
• Opportunities for advancement
• Flexible schedule
• Referral program