Customer Service Representative/Graphic Designer

$31,200 - $37,440/Yr

Lakes Area Graphix And Signworx - Sioux Falls, SD

Full-time - Entry Level

Remote - Sioux Falls, SD

Miscellaneous Manufacturing

About the position

The Customer Service Representative/Graphic Designer position at Lakes Area Graphix and Signworx is designed for individuals who are passionate about providing exceptional customer service while also utilizing their graphic design skills. This role is primarily focused on ensuring a quality customer experience throughout the sales process, from initial inquiries to post-sale support. The successful candidate will be responsible for guiding customers on sign usage, graphic design, and installation, ensuring that all interactions are professional and respectful. In this role, you will coordinate various order details, including image quality, pricing, order options, and delivery methods. You will be expected to respond promptly to customer requests and inquiries, whether they come via telephone, email, live chat, or in person. Additionally, you will provide professional graphic design guidance, taking into account the intended purpose of the designs and ensuring high image quality. After the sale, you will continue to support customers by providing information about products and assisting with any follow-up questions they may have. The position also involves documenting customer order details accurately, including payment information and delivery requirements. You will be encouraged to provide recommendations for continuous improvement of internal systems and procedures, contributing to the overall efficiency of the team. Other duties may include assisting with production activities as needed. This role is remote but is only available to residents of South Dakota and Minnesota.

Responsibilities

• Provide a quality customer experience before, during, and after the sale.
• Coordinate order details including image quality, pricing, order options, and delivery options.
• Respond to customer requests after the sale to assure customer retention.
• Demonstrate professional, respectful interaction with team members.
• Accurately represent Lakes Area Graphix to customers and vendors.
• Quickly respond to prospective customer questions via telephone, email, live chat, or in person.
• Provide professional graphic design guidance for customers, considering image quality for intended purposes.
• Identify order options and alternative products for customers.
• Gather and document customer order details, including payment and delivery requirements.
• Provide after-sale support to customers, including product information and recommendations for improvement.
• Assist with production activities periodically as assigned.

Requirements

• Preferred minimum of a 2-year degree in graphic design.
• 2 years of experience working directly in customer service.
• Ability to provide a positive customer experience.
• Efficiently create intriguing graphic designs that meet customer expectations.
• Accurate documentation of order details and timely follow-through with customers.
• Working knowledge of office information systems, including Microsoft Office and customer management systems.
• Working knowledge of graphical design software, including Adobe systems and Photoshop.
• Knowledge of the sign industry, including materials, pricing, usage, and installation.
• Effective oral and written communication skills.
• Excellent interpersonal skills.
• Ability to work as part of a team to accomplish goals.

Nice-to-haves

• Experience with Adobe Illustrator (1 year preferred).
• Experience in customer service (1 year preferred).

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Paid time off
• Work from home