Minuteman Press - Longmont, CO

posted 2 months ago

Full-time - Entry Level
Longmont, CO
Wholesale Trade Agents and Brokers

About the position

Minuteman Press, a commercial print shop located in Longmont, Colorado, is seeking a dedicated Customer Service Representative/Graphic Designer to join our fast-paced team. This position is integral to our operations, as we primarily serve business-to-business clients, providing a range of printing products and services. The ideal candidate will possess a high level of proficiency in Adobe Creative Suite, particularly InDesign and Illustrator, and will be responsible for ensuring that customer files are preflighted, prepared, and printed accurately. In this role, you will be expected to manage multiple tasks simultaneously while adhering to tight deadlines. Strong organizational and time management skills are essential, as you will be following complex instructions and working in a dynamic environment. Excellent customer service and problem-solving abilities are crucial, as you will be interacting with clients, responding to inquiries, and assisting them with their printing needs. Additionally, you will be involved in typesetting files, quoting and estimating work, ordering supplies, invoicing, and maintaining communication with clients via email and phone. The position also requires a professional appearance and demeanor, as you will represent our company in all client interactions. As part of your training, you will cross-train in other areas of shop operations and small equipment, providing you with a well-rounded experience in the printing industry.

Responsibilities

  • Preflight, prepare, and print customer files
  • Typesetting files
  • Quoting and estimating work
  • Ordering supplies
  • Invoicing
  • Replying to client emails and answering phones
  • Proactively seek to help commercial clients with all their printing needs
  • Shifting focus to workflow bottlenecks
  • Working closely in a team-oriented environment
  • Assisting in print production duties as needed
  • Cross-training in other areas of shop operations and small equipment

Requirements

  • High level of proficiency in Adobe Creative Suite, primarily InDesign and Illustrator
  • Strong organizational and time management skills
  • Excellent basic math and computer skills
  • Superior customer service and problem-solving skills
  • Ability to maintain a professional appearance and demeanor

Nice-to-haves

  • Experience communicating with customers and submitting files to vendors
  • Knowledge of digital printers such as Konica Minolta or Xerox and/or Offset Printing
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