Customer Service Representative/Great Opportunity up to 40k! - Xxx

Unclassified - Los Angeles, CA

Full-time - Entry Level

Los Angeles, CA

About the position

The Customer Service Representative role involves providing exceptional support to customers and clients, addressing their inquiries, and resolving issues effectively. The position requires strong communication skills and the ability to handle stressful situations while maintaining a positive demeanor.

Responsibilities

• Provide customer and client support through various channels including phone and email.
• Troubleshoot system issues reported by customers.
• Process orders and assist businesses with their inquiries.
• Maintain a calm and professional demeanor in stressful situations.
• De-escalate calls and resolve customer complaints effectively.

Requirements

• At least 2 years of experience as a Customer Service Representative.
• Strong verbal communication skills.
• Excellent written correspondence skills.
• Ability to multi-task and manage time effectively.
• Problem-solving skills and ability to troubleshoot issues.