Customer Service Representative - Havana, IL

ADM - Havana, IL

Full-time - Entry Level

Havana, IL

Merchant Wholesalers, Nondurable Goods

About the position

The Customer Service Representative at ADM Ag Services is responsible for maintaining strong relationships with customers and collaborating with grain origination and operations staff. This role involves daily interactions with customers in a fast-paced environment, handling various aspects of customer accounts, including grain ticket processing, producer settlements, and accounts payable. The representative will also engage in problem-solving and ensure excellent service delivery while managing multiple tasks efficiently.

Responsibilities

• Accurately and efficiently process grain settlements
• Work in a fast paced, open office, grain purchase environment
• Research problems, analyze results and organize tasks
• Partner with Origination Team to maintain excellent customer relationships with producers
• Interact with customers regarding orders and documentation needs
• Follow through on logistics for shipments from origin to destination
• Process invoices and monitor accounts receivable
• Research and obtain resolutions of customer issues
• Effectively manage positive relationships with ADM facilities, Transportation Teams, Shared Service, and Technical Teams
• Proactively learn and cross train on all CSR responsibilities
• Other reasonable tasks as assigned by supervisor

Requirements

• Ability to multitask in a fast-paced environment
• Service-oriented focus on external and internal customers
• Exceptional verbal and written communication skills
• High regard for accuracy and attention to detail
• Ability to collaborate well in a team-oriented environment
• Excellent organizational skills
• Efficient problem solver
• Ability to make moderately complex decisions
• Friendly and positive disposition
• Proficiency in Microsoft Excel, Word, and Outlook
• Ability to learn web-based and other computer applications
• Proficiency in clerical skills including keyboarding, data entry, filing, scanning, faxing and photocopying
• 2 year Associate's Degree or 4 years office &/or CSR experience equivalency

Nice-to-haves

• AGRIS and Salesforce competency

Benefits

• Medical/Rx, dental, vision coverage
• On-site wellness center access or gym reimbursement
• Flexible spending accounts
• Health savings account
• 401(k) with matching contributions
• Cash balance plan
• Discounted employee stock purchasing program
• Life insurance
• Disability insurance
• Employee Assistance Program (EAP)
• Employee Resource Groups (ERGs)
• Colleague Giving Programs (ADM Cares)
• Paid time off including paid holidays
• Adoption assistance
• Paid maternity and parental leave
• Tuition assistance
• Company-sponsored training and development resources