Customer Service Representative/ Home Health Sales Clerk, Chadron store
Service Drug - Chadron, NE
posted 6 months ago
About the position
Petersen Drug, located in Chadron, Nebraska, is seeking a dedicated individual for a full-time position in our Home Health department. The Home Health Sales Clerk will play a crucial role in assisting customers with their medical equipment needs. This position involves researching products, answering insurance-related questions, and handling phone inquiries regarding durable medical equipment (DME). Additionally, the clerk will assist with deliveries to clients' homes or care facilities, ensuring that they receive the necessary equipment in a timely manner. The ideal candidate will possess a high school diploma and demonstrate a willingness to learn. While a background in medical or durable medical equipment is beneficial, it is not a strict requirement. Strong customer service skills, excellent organizational abilities, and effective communication skills are essential for success in this role. The ability to self-manage while collaborating with the Home Health team is also important. A valid driver's license and insurability are mandatory for this position. In addition to customer interaction, the Home Health Sales Clerk will be responsible for logging information from phone calls, maintaining detailed and accurate records, and notifying the appropriate personnel of customer needs. The role also includes reviewing and maintaining paperwork for insurance purposes, filing data, and performing routine clerical tasks. Monitoring store inventory and compiling product orders as needed, as well as responding to and following up on sales inquiries, are also part of the job responsibilities. Other tasks may be assigned as necessary to support the department's operations.
Responsibilities
- Assist customers with research of products for their medical equipment needs.
- Answer insurance questions and take phone calls regarding durable medical equipment (DME).
- Assist with deliveries to clients' homes or care facilities.
- Log information on phone calls received and maintain detailed and accurate records.
- Notify appropriate personnel of customer needs and review/maintain paperwork for insurance.
- File data and perform other routine clerical tasks.
- Monitor store inventory and compile product orders as needed.
- Respond to and follow up on sales inquiries.
- Perform other tasks as assigned.
Requirements
- High school diploma or equivalent.
- Ability to be trained in the necessary skills for the position.
- Good customer service skills.
- Strong organizational and communication skills.
- Ability to self-manage while working as part of a team.
- Valid driver's license and insurability.
Nice-to-haves
- Background in medical and/or durable medical equipment (DME) is beneficial but not required.
Benefits
- Health insurance program.
- Voluntary Aflac coverage.
- IRA plan.
- Paid time off.
