Customer Service Representative - Honolulu

$53,144 - $54,662/Yr

Alaska Marine Lines - Kapolei, HI

Full-time - Entry Level

Kapolei, HI

Transportation Equipment Manufacturing

About the position

Join Alaska Marine Lines as a Customer Service Representative in our dynamic Contact Center team, where you will utilize your strong communication skills and attention to detail to assist customers with various inquiries related to shipping and freight services. This role is essential in ensuring customers receive top-notch service while maintaining a stable work schedule and job security in a company that values its employees.

Responsibilities

• Carry out all duties with a strong commitment to excellent customer service.
• Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required.
• Enter freight data from source documents into computer in office and in terminal environment.
• Respond to customer questions, concerns and service requirements via phone, e-mail, and fax or in person.
• Answer a variety of customer information requests regarding rates, routing, packing procedures and interline transportation procedures.
• Prepare a variety of reports, spreadsheets and data utilizing Excel and company's computer program.
• Coordinate local dispatch for deliveries while maintaining spreadsheets and delivery receipts.
• Quote accurate rates and document cargo bookings for shipments.
• Rate Bills of Lading using company's computer program.
• Process and inspect equipment, vehicles and break-bulk cargo for shipment.
• Process, verify and approve trucking invoices and freight bills.
• Maintain hazardous materials documentation and sign-off.
• Employ training received on AML's Customer Experience Initiative.
• Perform audits to ensure accuracy of customer billing.
• Maintain equipment inventories, dispatch barges and enter data in cross dock devices.

Requirements

• PC Skills Required: Windows, Word, Excel, Explorer, Outlook.
• Ability to communicate effectively via phone, email or in person.
• Ability to plan, organize and prioritize work to meet schedules/deadlines.
• Ability to meet a regular work schedule with daily physical presence required.
• Ability and willingness to work overtime as required.
• Ability to work alone or as part of a team with minimal supervision.
• Ability to change focus, priority and job duties in a fast moving, time restricted environment.

Benefits

• 401(k) with company match + additional annual retirement contribution
• Health Insurance - medical, dental and vision with low employee contributions
• Health Insurance for your family - contributions to medical, dental and vision for your family
• Life Insurance and AD&D - provided at no cost to you
• Long term disability - provided at no cost to you
• Employee Assistance Program
• Opportunities for professional development and career advancement
• Educational Assistance with tuition reimbursement program
• Family friendly work hours (closed on weekends and paid holidays)
• Discretionary Bonus Program
• Competitive wages with annual performance and wage reviews
• On-Demand Pay with Dayforce Wallet
• Paid Time off - start with 17 days paid time off a year (PTO) + additional extended leave paid time
• Paid Holidays - 8 paid holidays a year in addition to PTO