Customer Service Representative - Hotel

$43,680 - $43,680/Yr

Nantasket Beach Resort - Hull, MA

Part-time,Full-time - Entry Level

Hull, MA

Accommodation

About the position

The Customer Service Representative at Nantasket Beach Resort plays a crucial role in creating a welcoming atmosphere for guests. This position involves providing exceptional customer service at the front desk, ensuring that guests have a pleasant experience from check-in to check-out. The role offers opportunities for career growth and includes comprehensive training for new employees.

Responsibilities

• Provide a high level of customer service to each guest staying at the hotel.
• Stand at the Front Desk for extended periods of time.
• Maintain a clean and organized front desk area.
• Complete the check-in/check-out process.
• Collect methods of payment.
• Book reservations.
• Answer phone calls and guest inquiries.
• Multi-task and provide recommendations on local attractions.

Requirements

• Friendly, polite, and courteous demeanor.
• Ability to provide prompt and efficient customer service.
• Flexibility to work various shifts including weekends.

Nice-to-haves

• Customer service or hotel experience preferred.

Benefits

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Paid time off
• Employee referral incentives
• Employee of the Month incentive
• Complimentary overnight stays at hotels