Customer Service Representative Human Resources - Board of Education

Town Of Greenwich Ct USA • Greenwich, CT

396d • $67,954 - $80,891

About The Position

The Customer Service Representative for Human Resources at the Board of Education in Greenwich, CT, is responsible for ensuring high levels of customer satisfaction by acting as a catalyst and expediter in meeting customer expectations. This role serves as the ambassador for the District Central Office, providing first-line customer service and support to various stakeholders including parents, employees, and vendors.

Requirements

• High school diploma or GED required; Associate degree preferred.
• Three years of recent professional customer service experience with an emphasis on technology.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to act as a Notary Public or obtain credentials within the first 6 months of appointment.
• Strong verbal, listening, and written communication skills.
• Ability to maintain confidentiality with respect to sensitive employee information.
• Ability to work independently with minimal supervision.

Nice To Haves

• Oral and written proficiency in Spanish preferred.
• Considerable knowledge of general customer service principles and practices.
• Knowledge of District policies and procedures.

Responsibilities

• Provide first line customer service for requests from walk-in customers, callers, and electronic correspondence.
• Resolve Board of Education related problems and issues using independent judgment.
• Communicate with parents, employees, vendors, and the general public to obtain accurate information and direct issues to appropriate staff for resolution.
• Book conference room reservations and coordinate logistics for meetings.
• Perform general clerical duties such as answering phones, filing, and preparing large mailings.
• Conduct complex data entry, create spreadsheets, and prepare routine correspondence and reports.
• Perform special projects or related work as required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED