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Tower Loanposted 7 months ago
$37,440 - $37,440/Yr
Full-time • Entry Level
Humble, TX
Credit Intermediation and Related Activities
About the position
The Customer Service Representative at Tower Loan plays a crucial role in providing exceptional service to customers, ensuring their satisfaction and loyalty. This position offers opportunities for career growth and development within the company, whether in customer service or leadership roles. Representatives are expected to engage with customers both over the phone and in person, contributing to a positive customer experience.
Responsibilities
- Demonstrate a high level of customer assistance by phone and in-person
- Receive and record payments in customer accounts
- Market to current and former customers over the phone and in-person for additional business
- Maintain and secure cash drawer and accounting activities (i.e. balancing and preparing deposits)
- Perform office administrative activities including, but not limited to, checking branch mail, filing, office supplies, etc.
- Investigate credit and process loan applications
- Perform all other duties and responsibilities as assigned
Requirements
- Bilingual preferred (English/Spanish)
- High school diploma or equivalent
- Effective communication and time management skills
- Reliable personal transportation with insurance
- Ability to stand and sit for long periods of time
- Ability to lift and maneuver up to 20 pounds
Benefits
- Skill development & growth opportunities
- Complete position-based training program
- Coaching and mentorship
- Strong hire-from-within policy
- Comprehensive benefit package
- Awards, recognition, & appreciation
