Customer Service Representative (Hybrid)

$35,880 - $38,376/Yr

W.W. Grainger - Janesville, WI

Full-time - Entry Level

Remote - Janesville, WI

Merchant Wholesalers, Durable Goods

About the position

The Customer Service Representative role at Grainger involves providing exceptional inbound phone service to customers, ensuring their needs are met and fostering strong relationships. This position is part of a hybrid work environment, allowing for flexibility after an initial training period. The role emphasizes critical thinking, effective communication, and teamwork in a supportive culture that encourages personal and professional growth.

Responsibilities

• Build and strengthen customer relationships by responding to a high volume of inbound phone calls.
• Demonstrate professional oral and written communication skills including strong reading comprehension.
• Navigate customers' challenges using resources for account selection, product identification, order placement, and order management.
• Use critical thinking skills to resolve customer concerns such as product search, pricing and invoicing discrepancies, apply credit, and facilitate returns.
• Manage and mitigate risk by taking appropriate actions.
• Collaborate daily in a positive, team-based environment committed to ethics and integrity.

Requirements

• High School diploma or equivalent.
• 1+ years of customer service experience.
• Inbound customer service center experience preferred.
• Strong desire and willingness to help customers by providing friendly, knowledgeable, and effortless experiences.
• Experience with high touch, hands-on, personalized service with customers in a fast-paced environment.
• Ability to commute to the facility.
• Ability to sit up to 8 hours a day.
• A secure workspace dedicated to job activity (Required for work from home/hybrid).
• Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download and ping less than 80 milliseconds (Required for work from home/hybrid).

Benefits

• Medical, dental, vision and life insurance coverage with virtual access to board-certified doctors for urgent care and prescription refill needs.
• 6 free sessions each year with a licensed therapist to support emotional wellbeing.
• Paid time off (PTO) and 6 company holidays per year.
• Access to up to 30% of your paycheck before payday to help with financial emergencies.
• Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required.
• Tuition reimbursement, student loan refinancing and free access to financial counseling, education and tools.
• Employee discounts and more!