Customer Service Representative (Hybrid)

Vimergy.Com • Jacksonville Beach, FL

378d • $34,944 - $34,944 • Remote

About The Position

Vimergy is seeking a dedicated Customer Service Representative to join their team in a hybrid role. This position involves providing exceptional support to customers by addressing inquiries, processing orders, and resolving technical issues related to the company's health products. The ideal candidate will be passionate about customer service, possess strong communication skills, and be able to work both independently and collaboratively in a fast-paced environment.

Requirements

• High School Diploma or GED
• 5+ years of experience in customer service
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Strong phone contact handling skills and active listening
• Experience with Shopify, Helpscout, Shipmonk, Google Docs preferred
• Ability to thrive in a fast-paced environment
• Excellent written, verbal, and active listening communication skills

Nice To Haves

• Experience with Shopify
• Experience with Helpscout
• Experience with Shipmonk
• Experience with Google Docs

Responsibilities

• Handle customer inquiries, orders, refunds, and complaints via phone and email.
• Provide information about the products and services.
• Troubleshoot and resolve product issues and concerns.
• Process returns submitted to our warehouse.
• File shipping claims.
• Maintain productivity standards.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Identify and assess customers' needs to achieve satisfaction.
• Field customer questions and complaints, escalating issues when necessary.
• Ensure appropriate actions are taken to resolve customer problems and concerns, following up as needed.
• Maintain customer accounts and records of customer interactions.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Flexible schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED