This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Scantibodies Laboratory - Santee, CA
posted 6 days ago
Full-time - Entry Level
Santee, CA
Miscellaneous Manufacturing
About the position
We are looking for a Customer Service Representative I-Asia Business Development to join our team. The Customer Service Representative I-Asia Business Development position requires the ability to read, write and speak English and Mandarin Chinese. Must have good language/communication skills with the ability to draft and edit correspondence.
Responsibilities
- Receive and respond to correspondence and phone calls from customers, including entering customer orders, researching information and tracking progress of orders.
- Be responsible for customer service to a variable number of directly assigned customers and be prepared to assume representation for additional customers, both as new assignments and 'unassigned' customers.
- Be familiar with the top 10-20 products and top 30-50 customers of SLI.
- Be familiar with the product lines of the various production departments within SLI (i.e., who makes which products for order processing and technical support questions).
- Receive, review and enter into record customer specifications, assuring proper review and approval by production, QA and other appropriate personnel.
- Assist in the drafting of documentation (MMD's, SOP's, etc.) as appropriate.
- May be required to perform other duties as assigned by supervisor. This may include duties in another department or outside your normal scope of work.
Requirements
- High school diploma or equivalent required.
- Minimum one to two years customer service experience, with some experience in a related field desirable.
- Must possess excellent customer service, interpersonal, and phone skills.
- Must be computer literate with word processing/data entry experience.
- Knowledge of Word and Excel also required.
Nice-to-haves
- College degree or College level courses in biology/chemistry and related subjects is preferred.
Benefits
- Paid sick leave
- Paid vacation
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
