Customer Service Representative I - Business Office

About the position

The Customer Service Representative I - Business Office at Cardi's Furniture & Mattresses is responsible for delivering exceptional service to customers, processing transactions, and supporting store operations. This entry-level position focuses on ensuring customer satisfaction through effective communication and problem-solving skills, while also contributing to the company's goals and objectives.

Responsibilities

• Greet all customers and provide customer service and clerical support for the stores.
• Determine customers' needs using proper inquiries and recognize and overcome customer objections.
• Process customer orders and returns, verify inventory status, and schedule pick-ups and deliveries.
• Process invoices and payments via cash, check, credit card, and financing for guest purchases.
• Balance cash drawer and determine the deposit.
• Maintain daily reports and email communications.
• Act as a liaison between guests and other departments.
• Contact guests regarding availability of merchandise, delivery, and customer pick-up services, and overdue payments on accounts.
• Assist and follow-up with customers in resolving their questions, concerns, and issues on purchases.
• Ensure all required customer and merchandise information is accurately documented in the computer system.
• Adjust customers' invoices due to cancellations, merchandise refusals, or price changes.
• Assist with training and development of other associates.
• Comply with all applicable company health, safety, and quality standards, policies, procedures, rules, and regulations.
• Attend department/company meetings as required.

Requirements

• High school diploma or GED preferred but not required.
• A minimum of two (2) years of customer service or retail experience.
• Proficient with Microsoft Word and Excel, and working knowledge of computer operating systems.
• Ability to effectively communicate in English, both verbally and in writing.
• Strong customer orientation with excellent interpersonal communication skills.
• Strong analytical and problem-solving skills.
• Detail-oriented with excellent organizational skills.

Benefits

• Full-time position with a competitive hourly wage of $18.00.