Customer Service Representative I - Customer Support - CSR

$38,002 - $40,560/Yr

Miller International Limited - Denver, CO

Full-time - Entry Level

Onsite - Denver, CO

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Customer Service Representative I at Miller International, Inc. serves as a vital link between the company and its customers, ensuring high levels of satisfaction through effective communication and support. This role involves responding to inquiries, managing orders, and resolving issues while maintaining a positive and professional atmosphere. The ideal candidate will be detail-oriented, empathetic, and committed to delivering excellent service in a collaborative team environment.

Responsibilities

• Build sustainable relationships and trust with customers, account managers, and team members through open and interactive communication and 5-star customer service.
• Maintain a positive work atmosphere by acting and communicating professionally, enabling one to get along with customers, clients, co-workers, and management.
• Support assigned low-volume account managers through familiarity with processes and sales reports available in the order management system.
• Have a solid understanding of products offered by the company and a strong understanding of which products solve each customer challenge.
• Maintain current knowledge of department standards, systems, and processes.
• Communicate with customers via phone and email to answer questions regarding order status, shipping, and product information.
• Direct, coordinate, and process purchase orders from order capture to customer delivery, including coordinating with the warehouse team to track orders and ensure prompt shipment of goods.
• Verify the accuracy of all purchase orders for terms and pricing, delivery information, and customer compliance.
• Handle customer complaints via phone, email, or social media and provide appropriate solutions and alternatives as needed.
• Meet department efficiency metrics, personal and team goals, and call handling quotas.
• Identify interdepartmental dependencies and comply with calendar dates.
• Work with customer service manager to ensure proper customer service is delivered.
• Perform any other tasks the Customer Service Manager or Account Manager needs.

Requirements

• 1-2 years experience in customer service support or equivalent combinations of education and experience.
• Ability to read and interpret documents such as processes and operating instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of employees of the organization.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Solid analytical skills and exposure to standard costing and related accounting concepts.
• Thorough knowledge of Microsoft Office products.

Nice-to-haves

• Self-motivated with the ability to work with minimum supervision.
• Positive attitude and ability to work effectively with employees from multiple departments, customers, and account managers.
• Excellent verbal and written communication skills.
• Ability to adapt to change in the work environment and manage competing demands.
• Innovative thinking and creativity in problem-solving.
• Outstanding follow-up skills.
• Strong planning, organization, and time management skills.

Benefits

• Medical (Two plan options to choose from for employees and their families)
• Dental (Two plan options to choose from for employees and their families)
• Vision
• Supplemental Health Benefits - Accident Coverage, Critical Illness Coverage, Identity Theft Protection, Legal Insurance, and Pet Insurance
• Flexible Spending/Health Savings Accounts
• Basic Life & AD&D Insurance at no cost to employees
• Supplemental Life Insurance
• Employee Assistance Program
• Tuition Reimbursement
• Student Debt Program
• Income protection programs for Short & Long Term Disability
• 401(K) Retirement Savings Program with a Company Match (Traditional and Roth options)