Customer Service Representative I/II, Part-time (Assigned to Human Resources/Risk Management)

City Of Chino • Chino, CA

425d • $47,008 - $63,086

About The Position

The City of Chino is seeking a part-time Customer Service Representative I/II for the Human Resources/Risk Management Department. This role involves performing clerical and administrative duties to support city staff and functions, including account processing, recordkeeping, and providing assistance to the public. The position requires a dependable and detail-oriented individual who enjoys working in a collaborative team environment and is eager to learn.

Requirements

• Equivalent to completion of the twelfth (12th) grade.
• Customer Service Representative I: One (1) year of clerical experience.
• Customer Service Representative II: Two (2) years of increasingly responsible clerical experience.
• Ability to type at a speed of 40 net words per minute (desirable).
• Knowledge of effective reception and telephone techniques, basic mathematical practices, and cash handling principles.

Nice To Haves

• Experience in customer service roles.
• Familiarity with office software and communication tools.

Responsibilities

• Answer incoming telephone calls and provide information to the public, vendors, and City staff.
• Review, process, and file documents and records.
• Compose, type, format, and proofread a variety of documents and correspondence.
• Collect and distribute incoming mail, packages, and correspondence to appropriate staff.
• Organize, archive, scan, copy, and maintain records and files.
• Compile and record statistical data and create routine reports.
• Create and edit department media, including website content and newsletters.
• Collect fees and payments from the public and maintain records of revenues collected.
• Order supplies and ensure adequate inventory of department supplies.
• Schedule and coordinate appointments, meetings, and training sessions.

Benefits

• Part-time work schedule with flexible hours.
• Opportunity to gain experience in a city government setting.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: No Education Listed