Customer Service Representative I/II

City Of Westminster • Westminster, CO

441d • $53,789 - $74,048

About The Position

The Customer Service Representative I/II position at the City of Westminster involves performing a variety of routine and complex transactional functions related to city services, particularly in utility billing and customer service. The role is designed to provide exceptional service to utility customers, handling inquiries, processing payments, and maintaining utility accounts. The CSR II role includes more advanced responsibilities, such as billing and collection processing, requiring proficiency in various technology systems and the ability to analyze billing records. This position supports the Public Works and Utilities Department's mission to deliver high-quality services to the community.

Requirements

• High school diploma or GED required.
• Cash handling experience is necessary.
• General office experience including data entry and filing is required.
• Proficiency in word processing and spreadsheet applications is required.

Nice To Haves

• One year of experience in a customer service setting with public contact is preferred.
• Utility billing experience is highly desirable.
• Advanced skills in Microsoft Word and Excel are preferred.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Perform cashiering functions for utility payments and municipal fees.
• Provide customer service to utility customers regarding billing inquiries and service issues.
• Process account status and transactions for property transfers with title companies.
• Respond to high volume inquiries from utility customers and prepare service orders or billing adjustments.
• Assist the Customer Service Coordinator with training and operational tasks.
• Verify accuracy of billing calculations and maintain related reports and inventories.

Benefits

• 401(a) retirement plan
• Dental insurance
• Disability insurance
• Life insurance
• Tuition reimbursement
• Wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: High school or GED