Customer Service Representative I, RMV - Braintree Service Center

$50,871 - $70,805/Yr

Mass Dept Of Transportation Office - Braintree, MA

Full-time - Entry Level

Braintree, MA

1,001-5,000 employees

About the position

The Customer Service Representative I at the RMV Braintree Service Center is responsible for interacting with customers to address inquiries and complaints, issuing licenses and registrations, and ensuring compliance with state and federal guidelines. This role requires effective communication with both internal and external contacts, as well as the ability to operate various computer systems and equipment to manage customer transactions and maintain accurate records.

Responsibilities

• Interact with customers to respond to inquiries and complaints.
• Issue licenses, identification cards, and motor vehicle registrations.
• Communicate with internal and external contacts through various means such as telephone, mail, e-mail, fax, or in-person.
• Administer vision tests in accordance with agency policy.
• Operate computer equipment to create, retrieve, review, change, or update driver/vehicle/business information.
• Ensure appropriate confidentiality and security of information.
• Review reports for compliance with state and federal guidelines.
• Collect fees (cash or check) and perform credit card transactions.
• Reconcile receipts with revenue control documents.
• Schedule road examinations and prepare related documents.
• Maintain Registry of Motor Vehicle filing systems.
• Conduct research for additional information from third parties to complete transactions.
• Assist customers with problem resolution and provide information regarding RMV guidelines and procedures.
• Direct customers to appropriate services and assess their readiness for transactions.

Requirements

• Bachelor's degree or equivalent experience in customer service or cash handling.
• At least one year of full-time or equivalent part-time experience in a customer-facing role.
• Experience providing information to clients or customers on services, procedures, and requirements.

Nice-to-haves

• Experience in a government or public service role.
• Familiarity with motor vehicle regulations and procedures.

Benefits

• Comprehensive employee benefits package including health insurance, retirement plans, and paid time off.