Customer Service Representative I - SIGN-ON BONUS $500

$37,440 - $37,440/Yr

Idaho Housing And Finance Association - Boise, ID

Full-time - Entry Level

Boise, ID

Real Estate

About the position

The Customer Service Representative I position at Idaho Housing and Finance Association involves responding to customer inquiries related to mortgage payments, taxes, and insurance. The role is crucial in providing timely and effective assistance to customers while ensuring the privacy and security of their information. This position is part of the Mortgage Loan Servicing Department and offers opportunities for professional development within a recognized organization committed to community improvement.

Responsibilities

• Respond timely and effectively to customer inquiries
• Assist with administration of single-family home loans
• Actively listen to customers and offer appropriate education and assistance
• Ensure the privacy and security of client information
• Redirect calls to appropriate agents, queues, or departments

Requirements

• Ability to work independently
• Organize and prioritize tasks effectively
• Maintain excellent customer relations at all times

Nice-to-haves

• Call Center experience preferred
• 1-2 years of experience in residential real estate lending, residential loan processing, loan closing, and/or loan servicing preferred

Benefits

• $500 sign-on bonus paid after 30 days of employment
• Competitive compensation packages
• Comprehensive health benefits
• Opportunities for professional development and growth