Customer Service Representative I

$37,542 - $48,200/Yr

City Of High Point - High Point, NC

Full-time - Entry Level

High Point, NC

Executive, Legislative, and Other General Government Support

About the position

The Customer Service Representative I position at the City of High Point involves providing essential clerical and technical support within the Customer Services Department. This role focuses on delivering exceptional customer service in a fast-paced environment, assisting with utility billing inquiries, and managing customer accounts and payments under immediate supervision.

Responsibilities

• Deliver exceptional customer service in both phone center and walk-in area environments.
• Assist customers in establishing new service accounts, closing or transferring existing accounts, and addressing utility billing inquiries.
• Analyze customer payment histories, balances, and potential for future payments to create appropriate payment arrangements.
• Issue work orders to various City departments in response to customer requests or issues.
• Process payments for utility accounts and miscellaneous transactions.
• Operate computers, phones, and internal PC applications to efficiently document interactions and complete tasks.
• Manage a high volume of phone calls, answering between 100-120 calls per day, while maintaining quality metrics and telephone statistics.
• Resolve customer issues professionally and de-escalate matters in a calm manner.
• Operate calculators and standard office equipment to maintain records.
• Ensure all work is performed in compliance with OSHA and City Safety Standards and Policies.
• Participate in special projects and other duties as assigned.

Requirements

• Entry-level position requiring strong customer service skills.
• Ability to manage a high volume of phone calls and maintain quality metrics.
• Proficiency in operating computers and standard office equipment.

Benefits

• Full-time position with a salary range of $37,541.92 - $48,200.00 per year.