Customer Service Representative I

Inframark - Horizon City, TX

Full-time - Entry Level

Horizon City, TX

Professional, Scientific, and Technical Services

About the position

The Customer Service Representative I at Inframark, LLC is responsible for managing incoming customer calls and requests, processing payments, and performing various office duties. This role is essential in ensuring customer satisfaction through effective communication and problem-solving skills.

Responsibilities

• Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person.
• Fills out necessary paperwork associated with each transaction and generates reports as needed.
• Refers service failure complaints to designated departments for investigation.
• Inputs information regarding inspections and payments.
• Prepares basic correspondence with customers.
• May be responsible for maintaining a cash drawer and processing cash payments.
• Other duties as assigned.

Requirements

• High School Diploma or GED and 1-year related experience.
• Basic proficiency with Microsoft Office applications & internet.
• Ability to work with basic office equipment & phone systems.
• Ability to work with numbers, including calculations & cash handling.
• Ability to type 35 WPM, including Alpha-numeric keys & 10 key-machine.
• Basic map reading ability and ability to read meters.
• Working knowledge of billing & payment processing.
• Communicates clearly & professionally and contributes to a positive customer experience.
• Pays attention to detail and identifies & solves problems.