Customer Service Representative I

About the position

As a Customer Service Representative I, candidates will be an integral part of our operations team, responsible for various administrative tasks and supporting the efficient flow of customer orders. Your primary focus will be on data entry, paperwork processing, and coordinating logistics activities. While limited customer interaction is involved, your role is crucial in ensuring accurate and organized documentation, facilitating smooth order processing, and contributing to the overall success of our customer service operations.

Responsibilities

• Accurately enter and maintain customer and order information in our database.
• Print and organize paperwork related to order processing and fulfillment.
• File paperwork systematically for easy retrieval and record-keeping.
• Communicate with internal teams through email for order coordination and updates.
• Utilize basic excel skills for data analysis and reporting purposes.
• Assist in processing customer orders, ensuring accuracy and timeliness.
• Collaborate with the planning team to organize and schedule orders efficiently.
• Contribute to the planning and routing of deliveries, optimizing delivery schedules.
• Coordinate with drivers to ensure timely and efficient routes.
• Facilitate the check-in process for drivers, ensuring compliance with company policies.
• Provide basic direction and support to drivers as needed.
• Interact with customers on a limited basis, addressing basic inquiries or providing order updates.
• Redirect complex customer issues to the appropriate team members.
• Run daily reports to track key performance indicators.
• Update customer reports with the latest information and status.

Requirements

• High school diploma or GED.
• One year of previous computer related job experience.

Benefits

• Medical, Dental, and Vision beginning the 1st of the month following start date.
• 401k with a company match.
• Standard 10 days PTO.
• Eligible for bonus plan.
• Flexible Spending Accounts.
• Life and Accidental Death & Dismemberment Insurance.
• Short & Long Term Disability.
• Tuition Assistance Program.
• Commuter Benefits.
• Vacation, and much more.