Customer Service Representative I

$27,685 - $42,640/Yr

CorVel - Audubon, PA

Full-time - Entry Level

Audubon, PA

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Customer Service Representative I at CorVel Corporation is responsible for addressing inquiries from clients and providers through various communication channels, ensuring adherence to contractual and state guidelines. This role involves maintaining accurate records and providing support to clients while upholding the company's commitment to service excellence.

Responsibilities

• Answer phone calls and return calls promptly.
• Respond to emails from clients, providers, and internal offices.
• Review provider history in MedCheck, Scheck, and SalesCloud.
• Consult with supervisors or other departments for clarification on inquiries.
• Maintain reports and spreadsheets as needed.
• Demonstrate punctual and consistent attendance.
• Perform additional duties as assigned.

Requirements

• High school diploma or equivalent.
• Customer service experience in Managed Care and Benefit Administration industries.
• Knowledge of Workers Compensation fee schedules and regulations.
• Effective oral and written communication skills.
• Strong organizational skills and ability to multitask.
• Detail-oriented with proficiency in Microsoft applications.
• Familiarity with medical terminology and coding.

Benefits

• Medical (HDHP) with Pharmacy
• Dental Insurance
• Vision Insurance
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K
• ROTH 401K
• Paid Time Off