Customer Service Representative I

Northcentral Electric Cooperative - Olive Branch, MS

Full-time - Entry Level

Olive Branch, MS

Utilities

About the position

The Customer Service Representative I at Northcentral Electric Cooperative is responsible for providing prompt, accurate, and courteous service to members, visitors, and fellow employees. This entry-level position requires effective communication and organizational skills to handle various service requests and member inquiries, ensuring a positive experience for all customers.

Responsibilities

• Receive service requests including meter installations, removals, and repairs.
• Process member payments by phone and manage account disconnects and reconnects.
• Update the Customer Information System with job orders and member information.
• Verify identification and property ownership for membership applications.
• Handle member calls for payment extensions and arrange payment plans.
• Perform Radio Operator duties as needed.
• Communicate with the Commercial Account Coordinator regarding commercial account requests.
• Scan documents into the Customer Information System and manage correspondence with members.
• Back-up front desk receptionist when required.
• Answer customer service emails and questions regarding marketing programs.

Requirements

• High School Diploma or GED Certificate.
• Minimum of 3 years of customer service experience.
• Knowledge of Microsoft Office and office equipment.
• Ability to communicate effectively in writing and verbally.
• Strong organizational skills and ability to multitask under stress.
• Excellent memory for answering member questions regarding programs and policies.