Customer Service Representative I

Concord Group Insurance - Bedford, NH

Full-time - Entry Level

Bedford, NH

About the position

As a Customer Service Representative at The Concord Group, you will play a vital role in delivering exceptional service to agency partners and policyholders. This position requires a deep understanding of our products, systems, and services to effectively address daily inquiries. You will also serve as a mentor to junior team members and contribute to maintaining high service standards across the company, with opportunities for career advancement.

Responsibilities

• Responsible for servicing agents and policyholders with information relating to policies including bills, payments, coverage information, etc.
• Handle an average of 35-45 inbound phone calls per day, and be responsible for end-to-end call resolution.
• Respond to agency partners and policyholders through chats, emails, and telephone calls.
• Educate agents and policyholders to manage their accounts on our customer website.
• Investigate and resolve payment inquiries.
• Process and mail underwriting notices.
• Create policyholder and agency correspondence.
• Other duties as assigned.

Requirements

• High school diploma or equivalent required, undergraduate college degree strongly preferred
• Ability to build rapport with agents, policyholders and team members
• Excellent communication, interpersonal, and problem-solving skills
• Must be dependable, reliable, and possess an energetic and positive attitude
• Proficiency in Microsoft Office suite of products, including Word and Excel

Benefits

• Comprehensive total compensation package including medical, vision, dental, life, and disability insurance
• Generous Paid Time Off Program including vacation, personal, sick time, and holiday pay
• Competitive 401(k) plan with company match