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Customer Service Representative II (Aviation)
$40,830 - $44,491/Yr
State Of Texas - Dallas, TX
posted about 2 months ago
Full-time - Entry Level
Dallas, TX
Executive, Legislative, and Other General Government Support
About the position
The Customer Service Representative II (Aviation) role at the City of Dallas involves providing exceptional customer service and information regarding various city services. This position requires independent decision-making and judgment to effectively resolve citizen complaints and inquiries, ensuring a high level of service to the community.
Responsibilities
- Receives, discusses, analyzes, and responds to walk-in inquiries from customers regarding various customer service areas.
- Monitors and handles call center calls, ensuring professional interactions by customer service representatives.
- Updates customer accounts and records to determine service applications, discontinuations, and meter inspections.
- Researches and investigates misapplied payments or billing complaints, offering resolutions and correcting errors.
- Processes payments for water bills, traffic tickets, and court bonds, including counting and verifying currency and checks.
- Prepares total collections for deposit, issues cash refunds, and balances daily financial records according to policy.
- Investigates problems and gathers information to advise the public and resolve issues in compliance with city regulations.
- Performs any additional tasks as needed or assigned.
Requirements
- High school diploma or GED.
- Three years of customer service experience with heavy phone/public contact, including cashiering and data entry.
- Ability to interpret ordinances, codes, and departmental policies.
- Effective oral and written communication skills.
- Ability to interact tactfully with employees and the public.
- Ability to prepare clear and concise reports.
Nice-to-haves
- Associate degree or higher plus one year of required experience.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Pet insurance
- Tuition reimbursement
- Paid time off
