Customer Service Representative II

Mohawk Industries

Full-time - Entry Level

Textile Product Mills

About the position

The Customer Service Representative II at Dal-Tile plays a crucial role in ensuring effective communication and coordination between the company and its customers. This position involves providing high-quality customer service, processing sales orders, and resolving product or service issues in a fast-paced call center environment.

Responsibilities

• Provide customer account management including order entry, order inquiry, product information, order status, pricing, stock check, and transportation management.
• Handle a high volume of inbound calls using Automated Call Distribution (ACD).
• Key in orders, process faxes, and prepare reports.
• Interface with internal teams and SSCs to address customer inquiries and order issues from entry to delivery.
• Respond to customer needs and participate in special projects as required.

Requirements

• High School Diploma or GED equivalency required.
• 1 or more years of call center or customer service experience, preferably with a focus on customer account management.
• Prior knowledge of the textile industry is preferred.
• Excellent oral and written communication skills with the ability to interact effectively at all organizational levels.
• Strong organizational and problem-solving skills.
• Moderate computer skills in Word and Excel.
• Detail-oriented with the ability to multi-task and manage priorities effectively.

Nice-to-haves

• Experience in the textile industry.

Benefits

• Company Match on 401k
• Employee Purchase Discount
• Tuition Reimbursement