TriHealth Population Health Organization - Norwood, OH
posted 3 days ago
Full-time - Entry Level
Norwood, OH
About the position
The Customer Service Representative II role is designed to provide exceptional support to customers by addressing inquiries, resolving issues, and ensuring a high level of satisfaction. This position requires effective communication skills and the ability to handle various customer interactions in a professional manner.
Responsibilities
- Respond to customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints in a timely manner.
- Provide product information and support to customers.
- Document customer interactions and maintain accurate records.
- Collaborate with other departments to ensure customer satisfaction.
Requirements
- High school diploma or equivalent required.
- 2+ years of experience in customer service or related field.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
Nice-to-haves
- Experience with CRM software.
- Bilingual in English and Spanish is a plus.
- Knowledge of the company's products and services.
Benefits
- Health insurance
- 401(k) plan
- Paid time off
- Employee discounts
